Local Government Integration
Connect ageing council systems without rip-and-replace.
An integration accelerator that lets councils connect TechnologyOne, Civica, Authority, Pathway and other line-of-business systems to modern Microsoft platforms - unlocking citizen experiences and analytics without ripping out core systems.
What a council integration layer actually does
Councils run a patchwork of long-lived line-of-business systems - rates, planning, regulatory, asset management - each with its own data model and login. Citizens see the seams; staff swivel-chair between screens; data takes weeks to consolidate for reporting.
A pre-built integration layer on Azure Integration Services and Power Platform that exposes council systems through standard APIs and event streams, feeding a unified citizen view, a Power Pages portal and a Power BI analytics model.
Pre-built connectors
Battle-tested connectors for TechnologyOne, Civica Authority, Pathway, Civica CES, Open Office and others.
- Bi-directional sync
- Event-driven where supported, polling where not
- Schema versioning
Citizen unified view
A single record per ratepayer / property combining every interaction across systems.
- Property-centric and citizen-centric views
- Interaction timeline
- Linked permits, requests and rates
Council Power Pages portal
A configurable citizen portal for service requests, payments, permits and bookings - branded per council.
- Mobile-first responsive
- WCAG 2.2 AA compliant
- MyAccount integration
Reporting and analytics model
A pre-built Power BI semantic model with council operations metrics out of the box.
- Service request analytics
- Compliance and KPI reporting
- OLG benchmarking ready
Connector catalogue for state portals and records
Connectors that join the council system of record to the NSW Planning Portal, Infor Pathway and OpenText Content Manager, so officers stop re-keying the same data.
- TechnologyOne, Civica Authority and Infor Pathway
- NSW Planning Portal and OpenText Content Manager
- Dynamics 365 for the citizen record
Two-way status sync
Application status and documents move in both directions between the council system and the portal, so the applicant and the planner see the same status.
- Status updates flow back to the portal
- Documents attach to the right record
- Errors are queued and replayed
What changes for a council
Faster digital citizen experiences
Launch portal experiences in weeks instead of years.
Lower integration cost
Pre-built connectors reduce custom integration work.
Less manual effort for planners
At least 1 FTE saved per year in the planning team
Applications, documents and status updates flow between the portal and council systems without re-keying.
Who we build council integration for
Built for:
- Local councils and shire councils
- Council shared service organisations
- State agencies overseeing local government
Runs on
- Azure Integration Services
- Power Platform
- Power Pages
- Power BI
Built to align with
- Designed for IRAP PROTECTED environments
- Australian Privacy Principles
- Essential Eight aligned
Accelerate Your Desired Outcomes
Clients choose us because we:
- Are certified Microsoft experts.
- Take a holistic approach to understand your business needs and bridge the gaps with the right tools and solutions.
- Collaborate with you and prioritise your input to ensure a client-centric approach.
- Operate with agility and speed, thanks to our small teams and 2-week sprint model.
- Start developing on day 1 to get results quickly.
- Focus on delivering outcomes, not just scope, to ensure we meet your goals.
- Offer cost-effective solutions that enable you to reach your goals faster.
- Stay flexible and open to new and better ways of doing things to continually improve your business processes.
- Are proudly Australian owned and operated.
Frequently asked questions
Can TechnologyOne integrate with Microsoft Azure?
- Yes. TechnologyOne exposes APIs, and Azure Integration Services sits in front of them to handle authentication, retries, transformation and monitoring. The council keeps its system of record and gains a supported way for other services to read from and write to it, instead of overnight extracts and manual re-keying.
Which council systems do you integrate?
- The common ones in Australian local government: TechnologyOne, Civica, Authority and Pathway for rates, planning, regulatory and finance, plus asset management, GIS and document systems. The pattern matters more than the product. Each system keeps its own data model and we map to a shared one at the integration layer.
Do we have to replace our ERP to modernise citizen services?
- No, and usually you should not. A rip-and-replace consumes years of budget before a resident notices anything. Putting an integration layer in front of the systems you already run lets you deliver an online service, a payment or a status lookup in the current financial year, and leaves the core replacement as a separate decision.
What does an integration layer include?
- API management as the front door, a message broker so a slow system cannot block a fast one, a shared data model for the entities every service needs such as property, person and application, plus error handling, replay and monitoring. The last part is what separates an integration that survives a system upgrade from a script that breaks quietly.
Where do you start?
- With the service that costs the most staff handling for the least judgement. In practice that is often a planning or regulatory process where officers copy the same data between two systems. That first integration proves the pattern and pays for itself, and the next ones reuse the same plumbing.
Is council data kept in Australia?
- Yes. The integration layer runs in Azure Australian regions, it is designed for IRAP PROTECTED environments, and it aligns to the Australian Privacy Principles and the Essential Eight. Data stays inside the council's own tenant and subscription.
Can you connect to the NSW Planning Portal?
- Yes. We connect the council system of record to the NSW Planning Portal so applications arrive without re-keying and status updates flow back. The NSW Planning Portal Integration page explains how that connector works.
Do you connect records systems as well as ERPs?
- Yes. Records and document systems such as OpenText Content Manager connect through the same integration layer, so a planning document lands in the right record without a second upload.
Proof and further reading
Book a demo
Tell us about your council and what you want to see. We will set up a walkthrough with your team.
Choose Accelerate and experience a more efficient, faster, and cost-effective way to achieve your business goals.
Download Integration Patterns Whitepaper